Here you will find all of our company and store policies. By purchasing from Ad It Up you agree to our terms and conditions listed below. Please check back frequently as things on here may change quickly.
GENERAL TERMS:
We reserve the right to refuse service to anyone
TURNAROUND TIME:
Our standard turnaround time for all of our services is 10-15 business days based on our current workload. That turnaround time begins when we receive a 50% deposit and artwork. If you do not have vector, print ready artwork, your art will go to our graphic arts team.
Artwork proofs will be sent out within the normal production time. The time it takes depends on the complexity of the art. Proofs are sent via email. If changes to artwork are needed, this delays the job and is not counted toward the turnaround time.
We DO NOT start on artwork until the deposit is given.
Changing the art or specifics of the jobs may require a restart of turnaround time.
ARTWORK PROOFS:
Due to the nature of monitors and mobile phone screens, there is a good chance that your artwork colors may look off. It’s never recommended to pick colors based on any screen. When we send an artwork proof, we list the colors used. If specifics colors are needed, we use Pantone Color books to best match colors.
SUPPLIED ARTWORK:
We abide by all copyright and trademark laws. We will not print trademarked or copyrighted artwork. Ad It Up will NOT be responsible for printing customer provided material that is copyrighted or trademarked art that is falsely portrayed as the customers own.
CUSTOMER PROVIDED GOODS:
Customers who bring in their own items for printing or embroidery understand that if there are any malfunctions, printing errors, or misprints, we are not responsible for replacing the item. We only guarantee items we provide. Please be prepared to count each item you provide.
We will print on customer provided goods, but we reserve the right to refuse used garments. This is due to the fact that the print may not adhere to garments that have been washed or worn.
FINAL APPAREL COUNTS
We count garments before printing and after printing in sorting. We ask that you inspect and count the items you have ordered BEFORE you leave the store. This is to ensure that we can go through each item together to account for them. If you choose to not count the item before and leave, there is no way for us to verify that you have received or did not receive your full order. We are NOT able to replace any after they have left without counting.
REFUNDS AND RETURNS:
We do not offer refunds on custom orders. This includes any items that have already been printed. We may be able to process a return on blank and unprinted, unwashed items but there may be a re-stocking fee of up to 20%. Any issues must be addressed during time of proof approval to prevent errors and misprints.
We inspect each garment before and after we decorate for imperfections in the apparel. If there is a problem with the garment, we will send it back to our supplier, and they will issue a refund in which we will pass that refund along to the customer, unless we replace the item with the exact item. They generally will not accept items that have been used, so please inspect before you wash or wear the item.
We cannot guarantee things that our out of our control such as shipping delays.
