Questions and answers

Standard turnaround is 7 to 10 business days from proof approval. Rush is available. Tell us your date when you request a quote.

Yes. You get a digital proof showing placement, size, and the exact ink or thread colors. Nothing goes into production until you approve it.

Quotes are good for 30 days. Quotes, proofs, and invoices come from our order system by email, so check your spam folder if you don’t see ours.

It depends on your account. Most orders are half down when you approve the quote and half when your order is ready. Established accounts can be set up on net 15 or net 30 terms.

Yes. Schools and organizations can order on a purchase order.

Yes. Mark them as customer provided in your quote request, and add the type and material in the comments. Some items can’t be printed or embroidered, and we’ll let you know before we start. See our policy on customer-provided garments.

For larger groups, a webstore may be a good fit. Each person picks a size and orders on their own. See if a webstore fits your group.

We limit custom orders so we can do each one right. Established customers and webstore customers get priority on the schedule.

Vector files (AI, EPS, PDF, SVG) are ready to print. Convert text to outlines or send the fonts with your art. JPG, PNG, and PSD files work too, ideally at 300 dpi at print size. Art that has to be redrawn has an art fee.

Yes. Send what you have, even a rough sketch or an old logo, and our art team will set it up for printing or embroidery.

Every screen shows color a little differently, so we match ink and thread to Pantone references, not monitors. Your proof lists the exact colors we use.

It depends on four things: the garment, the quantity, the number of ink colors, and the number of print locations. The price per piece drops as your quantity grows. Send us your art and quantities and we'll quote it.

12 pieces with the same print. The minimum is waived for established customers. For fewer pieces, DTF printing has no minimum.

Yes, as long as the print is the same. For example, red, blue, and black tees with the same white ink print all count toward the 12.

Yes. We add names and numbers with screen print transfers, DTF, or vinyl, depending on the garment and the look you want.

Puff, metallic, glitter, and glow-in-the-dark. Ask about them when you request a quote.

It depends on the garment, the quantity, the stitch count, and the number of locations, plus a one-time setup for each new logo. The price per piece drops as your quantity grows. Send us your logo and quantities and we'll quote it.

No. You can order one piece or a thousand.

Embroidery machines don't read art files directly, so we turn your logo into a stitch file first. It's a one-time charge for each new logo.

Yes. We can send a photo or scan of a stitched sample before we run your order.

Yes. We match thread to Pantone colors through our thread suppliers, and you're welcome to look at thread swatches and pick the colors yourself.

Yes. We can stitch individual names on polos, scrubs, jackets, and more. Names are an added charge.

Yes. Structured and unstructured caps, beanies, and visors, on the front, sides, or back.

Yes. We offer embroidered, woven, printed, PVC, and chenille patches, sewn or heat pressed onto your garments. Minimums depend on the patch type. See custom patches.

It depends on the garment, the quantity, the print size, and the number of print locations. The price per piece drops as your quantity grows. Send us your art and quantities and we'll quote it.

No. You can order one piece or a thousand.

No. DTG prints ink straight onto the shirt. DTF prints onto a transfer film first, and only the ink moves to the garment. DTF gives you the same full-color detail as DTG with more vivid colors, and it works on more fabrics, including polyester and nylon. That's why we switched from DTG to DTF.

No. We print on commercial equipment and press with industrial heat presses, and our art team sets up large designs so they stay comfortable to wear.

We sell finished DTF printed items, not transfers on their own. You pick the garment, and we print and press it for you.

Yes. We press DTF transfers onto caps on a hat press, so full-color logos work on hats too.

Yes. DTF works well for names and numbers on team shirts and jerseys.

It depends on the garment, the patch type and size, and the quantity. Send us your logo and quantities and we'll quote it.

Usually not. Our patch orders are hats, jackets, and other apparel with the patches already on. If you need loose patches for a special project, ask us.

Yes. Minimums depend on the patch type, and we'll confirm yours on the quote.

It depends on your logo. Embroidered patches have a classic stitched look, woven patches keep small text sharp, printed patches handle photos and gradients, and PVC patches hold up well on hats. We'll help you pick.

Yes. We have samples of our patch types at our shop at 2424 Menaul Blvd NE.

Yes. We sew or heat press patches onto structured and unstructured caps, beanies, and more.

Either. Sewing is the most permanent, and heat pressing works for many patch types. We use the method that suits your patch and garment.

The store is free. We build it, host it, and run it at no cost to you. People pay only for what they order.

Each person pays by card when they order. You don’t collect money or pass around order forms.

There is no minimum for each person’s order. Tell us about your group and how much you expect to order, and we’ll recommend the setup that fits. Contact us

It depends on the setup. Made-to-order items follow our standard turnaround of 7 to 10 business days. Items we keep in stock ship sooner.

To each person’s home, or to you in one delivery, sorted and bagged by name.

We ship it to you anywhere in the US. We email you as soon as it’s ready.

Yes. We ship orders to customers all across the US.

Monday to Friday, 10 AM to 5 PM. Closed Saturday and Sunday.